We
recently got some new checks with an error in the street address. Not a
problem, just call them up and ask for a correction right? So my wife calls
(at 9pm, they got 24 hour service) and corrects them. Well, they ask her
for both her SSN and her driver's license number. Both
her and my instincts rise, why do they need both? Not even our bank needed
the driver's license number, and what if it is some miminum wage call center
person writing that info on a sticky note beside them prepping to commit
identity theft? So she "can't find" her license and hangs up saying she'll
call tomorrow. It bothers me so much that I can't even wait 5 minutes before
calling up and asking for a supervisor/manager. It turns
out that it was standard procedure, but the kicker is they can process
it without it. I find this out after some vocal objection. It
turns out they can verify the information with the bank, it will just be
2 days slower. WTF!?! Why don't they tell that up front? Why do the need
information that not even my bank has. Seriously, if
the call script went "If you give us your Social Security Number and driver's
license number we can process this request faster. Would you like to give
that info?" I wouldn't be writing this. Way to make your
customers paranoid Clarke America! Update
: after talking with my bank it turns out they still call the bank to verify
whether the get the info or not. WTF!?! And they even tried to charge me
for the re-print too... Grrr.... |
